Refund Policy

At MetaIPTV, we stand behind the quality of our services. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting them.

Refund Eligibility

Eligible for Refund

Refunds may be granted in the following circumstances:

• 48-Hour Guarantee: New customers requesting refund within 48 hours
• Service Unavailability: Extended service outages exceeding 72 hours
• Technical Issues: Unresolved technical problems preventing service use
• Billing Errors: Incorrect charges or duplicate payments
• Service Changes: Significant changes to service features or channel lineup
• Our Fault: Service termination due to our technical or business issues

Not Eligible for Refund

Refunds will not be granted in these situations:

• Request made after 48-hour guarantee period (unless exceptional circumstances)
• Service works as described but doesn't meet personal expectations
• Issues caused by inadequate internet connection or incompatible devices
• Temporary service interruptions lasting less than 72 hours
• Cancellation due to change in personal circumstances
• Violation of Terms of Service resulting in account suspension
• Use of service for commercial purposes without authorization
• Sharing account credentials or exceeding device limits

Refund Process

How to Request a Refund

Required Information

When requesting a refund, please provide:

• Account email address
• Subscription plan and purchase date
• Payment method used
• Detailed reason for refund request
• Any relevant screenshots or error messages
• Steps taken to resolve the issue

Processing Times

Note: Processing times may vary depending on your payment method and financial institution. Cryptocurrency refunds may require additional processing time.

Refund Methods

Refunds are processed using the same method as your original payment:

• Credit/Debit Cards: 5-7 business days to appear on statement
• PayPal: 2-3 business days to PayPal account
• Cryptocurrency: 3-5 business days to original wallet
• Alternative Methods: Contact support for special arrangements

Partial Refunds

In certain circumstances, partial refunds may be offered:

• Pro-rated refunds for service outages exceeding our uptime guarantee
• Unused portion of subscription if service is discontinued by us
• Resolution of billing errors or overcharges
• Significant reduction in service features or content

Exceptional Circumstances

While our standard policy covers most situations, we may consider refunds outside the 48-hour period in exceptional circumstances:

• Extended illness or hospitalization
• Military deployment
• Natural disasters or emergencies
• Significant service degradation lasting over one week
• Major changes to service that weren't adequately communicated

These requests are evaluated on a case-by-case basis and may require documentation.

Chargeback Policy

Before initiating a chargeback with your credit card company or payment provider:

• Please contact our support team first to resolve any issues
• Most problems can be resolved quickly through direct communication
• Chargebacks may result in immediate account suspension
• We prefer to work directly with customers to find satisfactory solutions

Contact for Refunds

To request a refund or ask questions about this policy: